Order in Store, Get Delivered to the Door | Endless Aisle

Order in Store, Get Delivered to the Door: The Ultimate Customer Experience

In a modern retail landscape, every customer interaction is an opportunity. A customer may walk into your store. They find the perfect product, but their size or colour is out of stock. For many businesses, this leads to a lost sale. The customer walks away empty-handed and may never return. Our solution turns this challenge into a powerful advantage. We empower you to order in store, get delivered to the door. This is the ultimate “endless aisle” experience. It ensures you never miss a sale.

We connect your entire inventory to your store floor. This ensures a seamless, frictionless shopping experience that delights your customers.

A Seamless In-Store Customer Journey

The experience begins on the store floor with your sales associate. They use a tablet with the Modulus365 app on it. This tablet is your window to your entire business inventory. The sales associate can show the customer a wide range of products. They can then select the exact style, colour, and size the customer wants. The customer pays for their order in the store. Their delivery address is then recorded in the system. The transaction is complete. The customer can leave the store with confidence, knowing their order is on its way.

This process is the reverse of “click and collect.” It allows you to transform your physical stores from simple product holders into powerful showrooms. You can showcase your products without needing to stock every variant. It prevents lost revenue. Furthermore, it creates a memorable shopping experience that builds customer loyalty. Our solution makes it possible to order in store, get delivered to the door with complete ease.

The Smart Fulfilment Engine Behind the Scenes

Once an order is placed on the tablet, Modulus365’s intelligent engine takes over. Using our Hub and Spoke model, our algorithm determines the best place to fulfil that order from. This decision is based on a set of priorities and rules. The system can route the order to your main distribution centre. It can also route it to a 3PL partner. Furthermore, it can even route it to another one of your retail stores.

The system ensures the order is fulfilled from the most logical location. For example, if a routed location does not have an item in stock, they can decline the pick. This is done with a simple click. The system then automatically routes the order to the next available location. This cascading mechanism ensures that every order is handled. It provides a level of operational resilience that is simply not possible with a manual process. This process makes it easy to order in store, get delivered to the door without creating a headache for your operations team.

Total Visibility and Strategic Insight

Implementing an “endless aisle” solution requires complete visibility. Our Flowboards provide a real-time view of every order generated in your stores. You can see exactly where orders are being routed and why. This gives you valuable insight into the effectiveness of your network. You can analyse which stores are generating the most “endless aisle” sales. You can also see which products are most often ordered this way.

This data is crucial for future business decisions. It can inform your marketing strategy. It can also help you optimise your stock allocation. You can then ensure your most popular products are in the right places. Our platform’s ability to handle the entire process from the store to the customer’s door gives you a significant competitive advantage. We help you create a seamless experience. We also empower you to use your retail presence to drive online revenue. Ultimately, our solution helps you order in store, get delivered to the door.

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